Shipping Policy

​

Thank you for visiting and shopping at www.royalgenesiscorp.com. Following are the terms and conditions that constitute our Shipping Policy.

​

Domestic Shipping Policy

​

Shipment processing time

​

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

​

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

​

Update this section if your processing time exceeds 2-3 business days.

 

Shipping rates & delivery estimates

​

Shipping charges for your major appliances order will be calculated and displayed at checkout.

​

Shipment method: LTL Freight

Estimated delivery time: 5-14 Business days

Shipment cost: Free

 

Shipment to P.O. boxes or APO/FPO addresses

​

www.royalgenesiscorp.com shipped to the 48 contiguous United States via Flight LTL free liftgate and curbside face to face delivery service.

​

We do not ship to P.O. boxes or APO/FPO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

​

Customs, Duties and Taxes

​

www.royalgenesiscorp.com will collecting taxes for all products shipped to the State of California.

​

Damages

​

Customer will need to check the package for damage before the driver leaves. If the package is damaged the delivery should be refused. Please let us know ASAP.

​

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes.

​

For Items Shipped by Freight Carriers (including White Glove Service):

Damaged Items: 3 days after delivery. It’s critical to report the issue within that time period so that a claim can be filed with the carrier.

Defective Items: 30 days after delivery.

 

International Shipping Policy

​

We currently do not ship outside the U.S. Update this section if ship to countries outside your home country.

​

Returns Policy

​

You may return the merchandise within 30 days of the purchase date. To be eligible for a return, the returned merchandise must be unused and in its in original condition. Shipping and handling charges are non-refundable. Return shipping charged will be the buyer's responsibility.