Refund & Shipping Policy
Thank you for visiting and shopping at www.royalgenesiscorp.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
Shipping rates & delivery estimates
Shipping charges for your major appliances order will be calculated and displayed at checkout.
Shipment method: LTL Freight
Estimated delivery time: 5-14 Business days
Shipment cost: Free
Shipment to P.O. boxes or APO/FPO addresses
shipped to the 48 contiguous United States via Flight LTL free liftgate and curbside face to face delivery service.
We do not ship to P.O. boxes or APO/FPO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
will collecting taxes for all products shipped to the State of California.
Customer will need to check the package for damage before the driver leaves. If the package is damaged the delivery should be refused. Please let us know ASAP.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes.
For Items Shipped by Freight Carriers (including White Glove Service):
Damaged Items: 3 days after delivery. It’s critical to report the issue within that time period so that a claim can be filed with the carrier.
Defective Items: 30 days after delivery.
International Shipping Policy
We currently do not ship outside the U.S. Update this section if ship to countries outside your home country.
You may return the merchandise within 30 days of the purchase date. To be eligible for a return, the returned merchandise must be unused and in its in original condition. Shipping and handling charges are non-refundable. Return shipping charged will be the buyer's responsibility.